Summery of Rental Conditions
This document contains a brief summary of our rental conditions. The full details of our rental contract do apply. Rates quoted are in Australian dollars.
Rates Include:
- 24hr Roadside Assistance
- Unlimited kilometers
- Kitchen Kit
- General Equipment
- Personal kits
- Extra Driver
Driver Licence and Minimum Age
A current and full motor vehicle driver licence is required to be shown at pick-up and all drivers need to be present. If the driver licence is not in English then we require an accredited English translation or an International Driver Permit. We do not accept Digital Driver licences.
All drivers must be 21 years of age or over, with a full driver licence and the licence must be valid for the entire booking duration.
It is important to select the correct country in which the driver licence was issued to ensure correct rates are calculated. If the hirer presents a driver licence that is from a different country to which the booking was created the guest may incur additional charges.
Multiple Rentals
Should a guest have more than one consecutive rental in either Australia or New Zealand that in total are 21 days or more, they can be combined to qualify for longer-term hire discounts off the daily vehicle rates.
Details are on application.
To request the application of the discount please contact our Reservations crew.
Booking Alterations
Any changes made to a booking will be calculated by using the current rate of the day at the time of booking alteration.
The following are considered as booking alteration:
- Change of name
- Change to pick-up or drop-off dates
- Change pick-up or drop-off branch location
- Change of RV category
- Change of rate scheme including special rates
Change of the Drop Off Location after Pick-Up
If the renter wants to change the drop-off destination after pick-up, he should get in touch with the Reservations crew who will be happy to help. The team will advise the guests if the change is possible, and subject to the change being approved, an additional charge of minimum AU$750 may apply.
Extending a Road Trip
If the guest wishes to extend the rental whilst on the road, he should first contact our friendly Reservations crew who will be happy to advise if the extension is possible, and the associated costs. To secure an extension, the extra costs (calculated on the current rate of the day), will need to be paid by credit card inclusive of all taxes and surcharges, either over the phone or at a thl Branch at the time of extension. Any long-term discounts in place will continue to apply to the booking.
We will always do our best to accommodate any extensions, subject to vehicle availability.
Change Of RV
Our RVs can be requested by category, not by make or model. We always do our best to accommodate requests, however thl reserves the right to substitute the booked RV with an alternative available RV without prior notification and at no extra cost. Any changes made to the booked RV and agreed to by the guest shall not constitute a breach of contract and does not entitle the guest to a refund.
Online Check-In
It is mandatory for guests to complete thl’s online check-in no less than 14 days prior to pick up at: https://sci.thlonline.com/
By completing the required pick-up information ahead of the pick-up date, guests will experience a smoother and quicker RV collection process. Guests will also be required to watch our thl safe driving and ‘How To Videos’ through the thl Roadtrip App, prior to pick-up to learn how to use their RV.
Getting To and From the Airport
Branches are located near major airports, making pick-up and drop-off easy for our guests. Guests can arrange transport to and from the airport via taxi or rideshare at their own cost.
Branch Locations
Maui has motorhome branches in Adelaide, Alice Springs, Brisbane, Broome, Cairns, Darwin, Hobart, Melbourne, Perth and Sydney.
Broome branch is a little more remote than others and therefore a single AU$835 location fee applies to guests who pick-up or drop-off at our Broome branch.
For guests who pick-up or drop-off at our Hobart branch a single AU$115 location fee applies.
Branch Hours and Public Holidays
All locations: 9am to 3:30pm - 7 days a week - with some exceptions:
• Adelaide:
Closed Sundays between 1 May to 31 August.
• Alice Springs, Broome & Darwin:
Closed between 1 December to 31 March.
• Cairns:
Closed Sundays between 1 October to 31 March
All branches are closed on public holidays including Christmas Day (25 December), New Year’s Day (1 January) and Observed Australia Day (27 January 2025 & 26 January 2026).
Branches are open on other public holidays, but a AU$115 fee applies when the pick-up and/or drop-off is booked for a public holiday as outlined below:
Sydney: 1 April 2024, 25 April 2024, 10 June 2024, 7 October 2024, 26 December 2024, 19-21 April 2025, 25 April 2025, 9 June 2025, 6 October 2025, 26 December 2025.
Melbourne: 1 April 2024, 25 April 2024, 10 June 2024, 5 November 2024, 26 December 2024, 10 March 2025, 19-21 April 2025, 25 April 2025, 9 June 2025, 4 November 2025, 26 December 2025, 9 March 2026.
Adelaide: 1 April 2024, 25 April 2024, 10 June 2024, 7 October 2024, 26 December 2024, 10 March 2025, 19 April 2025, 21 April 2025, 25 April 2025, 9 June 2025, 6 October 2025, 26 December 2025, 9 March 2026.
Perth: 1 April 2024, 25 April 2024, 3 June 2024, 23 September 2024, 26 December 2024, 3 March 2025, 20-21 April 2025, 25 April 2025, 2 June 2025, 29 September 2025, 26 December 2025, 2 March 2026.
Brisbane: 1 April 2024, 25 April 2024, 6 May 2024, 14 August 2024, 7 October 2024, 26 December 2024, 19-21 April 2025, 25 April 2025, 5 May 2025, 13 August 2025, 6 October 2025, 26 December 2025.
Hobart: 1 April 2024, 25 April 2024, 10 June 2024, 24 October 2024, 26 December 2024, 3 March 2025, 10 March 2025, 21 April 2025, 25 April 2025, 9 June 2025, 23 October 2025, 26 December 2025, 9 March 2026.
Alice Springs: 1 April 2024, 25 April 2024, 6 May 2024, 10 June 2024, 5 July 2024, 5 August 2024, 19 April 2025, 21 April 2025, 25 April 2025, 5 May 2025, 9 June 2025, 4 July 2025, 4 August 2025.
Darwin: 1 April 2024, 25 April 2024, 6 May 2024, 26 July 2024, 5 August 2024, 19 April 2025, 21 April 2025, 25 April 2025, 5 May 2025, 9 June 2025, 25 July 2025, 4 August 2025.
Broome: 1 April 2024, 25 April 2024, 3 June 2024, 23 September 2024, 3 March 2025, 20-21 April 2025, 25 April 2025, 2 June 2025, 29 September 2025.
Cairns: 1 April 2024, 25 April 2024, 6 May 2024, 7 October 2024, 26 December 2024, 19-21 April 2025, 25 April 2025, 5 May 2025, 6 October 2025, 26 December 2025.
Rental Duration
A minimum of five day rental period applies when pick up and drop off is from the same branch location.
Additional minimum periods apply as follows:
7 day minimum hire period for Splendour In the Grass Music Festival (dates to be confirmed) in Brisbane.
7 day minimum hire period for Moto GP - 16-19 October 2024 in Melbourne.
7 day minimum hire period for Bathurst - 8-13 October 2024 in Sydney.
7 day minimum hire period Christmas 22 December 2024 to 3 January 2025.
One Way Rentals
If a guest drops off at a different branch location from which they picked up a minimum booking period along with a one-way fee applies. A one way rental fee between AU$185 to AU$280 is charged for all one way rentals - depending on the Pick-up location.
Additional minimum periods apply as follows:
• 15 Days minimum hire on all one-way rentals into Cairns from 1 April to 30 August 2024.
• 15 Days minimum hire on all one-way rentals out of Alice Springs, Darwin from 1 April to 10 July 2024 excluding to Alice Springs, Darwin.
• 15 Days minimum hire on all one-way rentals into to Hobart from 1 March to 31 July 2024.
• 15 days minimum hire on all one-way rentals into Alice Springs, Darwin, Broome from 1 July to 30 November 2024 excluding from Alice Springs, Darwin, Broome.
• 15 Days minimum hire on all one-way rentals out of Hobart from 1 August 2024 to 1 February 2025.
Travel Restrictions
Not all RVs are suitable for all driving situations, so it’s important the right RV is chosen for the travel planned. thl, at its discretion, may restrict RV travel in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period. If applicable, any further restrictions will be mentioned at pick-up. Guests are encouraged to contact On-Road Assist on 1800-849-859 if they have any concerns regarding road accessibility.
For the safety of guests, the following travel restrictions are in place:
• Guests who travel to restricted areas without permission will void all Liability Cover in the event of damage or accident and may be subject to a fee of AU$300 charged on each occasion identified.
2WD RVs
• Our 2WD RVs aren’t equipped for rough terrain and cannot be driven on unsealed roads with exception of well-maintained access roads less than 12 kilometres long which lead to recognised commercial campgrounds and major tourist attraction.
• thl 2WD RVs can be driven to any island on sealed roads provided permission is obtained from On-Road Assist prior to travel.
• Restricted Areas - permission required:
- Any Islands
- Queensland: North of Laura/Cooktown, North Stradbroke Island and Magnetic Island
- South Australia: Kangaroo Island
- Tasmania: Bruny Island
• Restricted Areas - not permitted at all times:
- Unsealed roads longer than 12km, all ski access roads from 01 June to 30 September, any Beaches, Old Gunbarrel Hwy, Great Central Road
- Queensland: Fraser Island, Moreton Island, Cape York between the months of December to May, Old Telegraph Track section of the road to Cape York
- Western Australia: Canning Stock Route, Nanutarra Road (unsealed short cut to Tom Price), Karijini National Park (unsealed road sections)
- Northern Territory: Lost City in Litchfield Park, Boggy Hole (Finke Gorge National Park), Ghan Heritage Road (from Titjikala to Finke), Gunlom Area, Gubara, Shady Camp, Old Jim Jim Road, Jim Jim Falls, Twin Falls, Mereenie Loop Road (unsealed section), Ernst Giles Road, Old South Road
Kilometres
Rates include unlimited kilometres.
For the safety of guests please don’t underestimate the time it will take to get from one point to another. While our RVs include unlimited kilometres we recommend travelling a maximum of 250 kilometres per day or the equivalent of 4-5 hours driving. We encourage our guests to take a break from driving at least every 2 hours.
Returning the RV
The RV is a home away from home and for comfort, we recommend it’s kept tidy throughout the road trip. The RV needs to be returned to the branch as was taken, with the interior cleaned and toilet cassette (where applicable) and holding tanks emptied. The RV exterior does not require cleaning unless it’s covered with excessive dirt or mud, making it difficult for our team to see its return condition. The Cleaning Pack is available to be pre-purchased or added on pick-up to offer quick and easy return.
Cleaning Pack
This pack includes: toilet and grey water emptying (where available), end of hire tidying. Simply return the vehicle neat and tidy and we’ll take care of the rest including vehicle, cabin and bathroom cleaning.
Toilet and grey water emptying services are included and available for bookings dropping off in Adelaide, Brisbane, Cairns, Melbourne, Perth or Sydney.
Toilet and grey water emptying services are not included or available for bookings dropping off in Broome, Darwin, Alice Springs or Hobart where vehicles must be returned with toilet and grey water empty.
Vehicles returning in Broome, Darwin, Alice Springs or Hobart: AU$85.
Vehicles returning in Adelaide, Brisbane, Cairns, Melbourne, Perth or Sydney: AU$135.
Repairs
We understand that while on holiday the RV may require small repairs. To avoid further disruptions to the road trip, if the damage was not caused by the guest, repairs up to AU$100 can be completed without authorisation and will be reimbursed upon presentation of receipts. If repairs over AU$100 are needed, the On-Road Assist team should be informed prior to any repair being completed. Unauthorised repairs are not permitted. All RVs are covered by Australian Automobile Association and 24hr mechanical emergency roadside assistance is available if needed. Please contact On-Road Assist on 1800-849-859.
Infringements, Tolls and Fines
Maui will pass on any charges the guest receives for traffic infringements, toll or parking fines during their road trip. For Toll Way Fees received, Maui reserves the right to charge to the guest’s credit or debit card upon receiving the toll way fee. An administration fee of AU$75 to cover associated administrative costs per toll way fee, traffic infringement or parking fine received may be charged.
Animals
Pets are not allowed in maui vehicles.
Smoking and Drugs
Smoking and drugs are not allowed in our vehicles. If smoke or drug residue is detected Maui reserves the right to charge a cleaning fee.
Payment at branches
For security reasons, we accept credit card and debit card for charges paid on vehicle pick up or drop off. Cash payments will not be accepted at rental branches. The Liability Deposit is payable at pick-up by Credit Card or Debit Card and cannot be paid with a pre-paid Credit Card.
Credit Cards
We accept Visa, MasterCard and American Express. Visa and MasterCard will incur an additional 2.8% surcharge on any transaction. American Express will incur an additional 2.6% surcharge on any transaction.
Exchange Rate / Currency Variations
All transactions are conducted in Australian dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. Refunds by credit card can take up to 14 working days depending on the guest’s Financial Institution. We will not be responsible for credit or debit card fees or bank-imposed fees relating to currency conversion or foreign transactions.
Pre-purchased Gas Bottle
A gas bottle is necessary for cooking in the RV. A full gas bottle(s) may be pre-purchased and can be returned empty to thl at the completion of the road trip. Fee applies for each booking component of a multiple rental.
AU$42 – all vehicles
Maui reserves the right to refuse any rental at our discretion.
Rates/Terms/Conditionsare subject to change without notice.
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