Summary of Rental Conditions
This document contains a summary of our Rental Conditions and should not be regarded as the entire rental contract. Rates are quoted in Australian dollars. Terms and conditions are subject to change without notice.
Rental Charges
Rentals are charged on a per calendar day basis. The day of pick up is counted as day one of the rental regardless of pick up time. The day of return is counted as the final day of the rental regardless of drop off time. Vehicles must be returned within branch hours to the branch nominated upon booking.
Late pickup or early return of the vehicle does not entitle the customer to any refund of the unused portion of the rental.
Rates Include
• Unlimited Kilometres
• Quality Bedding and Linen
• Kitchen and General Equipment
• 10% GST
• Camp Ground Guides and Maps
• Extra Driver Fees (maximum 3 drivers)
• Cruisin Roadside Help
Payment to Confirm Booking
Cruisin requires a $300 deposit (plus credit card fee) at the time of booking to secure your booking. The remaining balance is payable at pickup, or at the time of booking the total rental can be prepaid and the credit card fee will be waived.
Branches Locations
Cruisin’ has branches in Cairns, Brisbane, Sydney, Melbourne, Hobart and Perth.
Branch and Office Operating Hours
Cruisin requests that clients collecting or returning their Vehicle attend the relevant Cruisin branch one hour before the branch closing time for the relevant day.
Reservation Office (head office)
Monday to Friday 8am to 6pm; Saturday 8am to 5pm; Sunday 9am to 3pm.
Branches
Monday to Friday 8am to 4.30pm; Saturday 8am to 1pm; Sunday closed.
Hobart open Monday to Sunday 8am to 4.30pm. Closed Sundays between 1 May to 31 August
Reservation Office & Branches are closed Good Friday (18 April ), Christmas Day (25 December) and New Year’s Day (01 January)
Out of Hours Return
Customers wishing to return their Vehicle on a Sunday when the branch is closed can request an Out of Hours Return between 8am – 3.30pm. The office is unmanned with keys to be returned to the key return box.
Late Return
You will continue to be responsible for the rental of the Vehicle until the Vehicle is returned to the Return Location. Failure to obtain an authorisation for a rental extension will result in a late fee of $150 per day in addition to the daily rental rate plus the daily rate charge applicable to your Liability Reduction Option for each day until the Vehicle is returned. The daily rental rate charged will be the rate applicable on the day of extension which may differ from the original rate booked. These charges will be applied to the Customer’s credit card on a daily basis until the Vehicle is returned.
Multiple Rentals
Consecutive Cruisin’ rentals can be combined to qualify for a Long Term Discount. Rentals can be combined to qualify if travel is within a 3 month period. If a drop off of a vehicle and a pick-up of a new vehicle occur on the same day then a day each will be charged per respective vehicle. Multiple rentals are treated as separate rentals under the one way fee and minimum rental period conditions.
Rental Extensions
If you wish to extend the rental whilst on hire, you must first obtain authorisation from Cruisin by calling 1300 664 485 or +61 3 6248 4789. Any extension will be charged at the current rate that is valid at the time of the change plus the daily rate charge applicable to your chosen Liability Reduction Option. Rental extension is subject to fleet availability. The extra cost of an extended rental must be paid by credit card on confirmation of the rental extension. Failure to obtain authorisation will result in the renter being charged at the Late Return rate outlined above.
Booking Amendments
If you make changes to your booking the booking will be calculated by using either the original rate for the vehicle or the current rate that is available at the time of the booking change, depending on whichever rate is higher. Cruisin’ considers the following as booking amendments;
- Change of branch location for vehicle pick up or drop off.
- Change of vehicle category.
- Change of rental date for vehicle pick up or drop off.
If an amendment is made to the rental dates within 14 days of collection, no refund will be made if the length of hire is shortened (that is; the rental will be charged at the number of days originally booked). A relocation fee may apply if the collection or return location is amended within 14 days of vehicle pickup or if notification occurs during the hire. Booking Amendments are subject to fleet availability. If your booking travel dates are amended within the cancellation fee period to be outside of the cancellation fee period and is subsequently cancelled, the cancellation fee for the original booking will apply.
Group Bookings
All booking requests of 3 or more vehicles for the same travel dates are considered a group booking (even if the vehicles are booked on different dates but travelling together) and require approval by the Cruisin Reservation Team by email. Group bookings are subject to different payment and cancellation terms. Contact us for more information.
Voluntary Downgrades
Should you decide to voluntarily downgrade the vehicle category from that booked within 14 days of pick up or during the rental, you will not be entitled to a refund.
Cancellation Fees
There is no refund for late pickup or early return of the vehicle, Group bookings are subject to different cancellation terms listed under Group Bookings outlined above.
Kilometres
Rates include unlimited kilometres unless stated. Cruisin recommend travelling a maximum of 300 kilometres per day or no more than 4-5 hours driving.
Taxes
Rates include 10% GST.
Payment of Charges
Cruisin only accepts credit card, debit card or Eftpos card for the rental charges paid on pickup or drop off. Cruisin is unable to accept cash at its rental branches. The security bond on the vehicle is only payable at pick up by a physical credit card. Personal cheques, company cheques and bank transfers will not be accepted as payment for rental charges at the time of pickup. These must be received by Cruisin 14 days prior to commencement of rental.
Credit Cards
Cruisin accepts Visa, Visa Debit, MasterCard and MasterCard Debit. A credit card surcharge fee will apply to all transactions. Visa - 1.09%. MasterCard - 1.16%.
Currency Variations and Exchange Rates
All transactions are conducted in Australian dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. Cruisin’ does not accept liability for variances up or down or interest on such amounts. Refunds by credit card can take up to 14 days depending on the Renter’s Financial Institution.
Rental Duration
Minimum rental period of 5 days applies with the following exceptions:
10 day minimum rental period applies for pick up 26 December until 06 January - each year
7 day minimum rental period applies for pick up 14 April 2025 - 20 April 2025
Hobart:
7 day minimum rental period applies for pickup 07 January until 28 February - each year
Sydney:
10 minimum rental period applies for the Bathurst 1000 pick up 07-11 October 2024
Melbourne:
10 day minimum rental period applies for Moto GP pick up 14-18 October 2024
One way rentals have different minimum periods depending on the branches.
Driver’s Licence and Minimum Age
A full (non-probationary) resident country driver’s license must be presented at the time of rental for each nominated driver. If the licence is not in English format, an international driver’s license is also required. An accredited English translation will be accepted in lieu of an international driving license.
Drivers must be aged between 21 and 79 years old.
Road Restrictions
All Cruisin’ campervans and motorhomes can only be driven on sealed/bitumen roads. The only exceptions to this are well maintained access roads of less than twelve (12) kilometres to recognised campgrounds. Cruisin reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period.
One Way Rentals
One way rentals are available if you wish to pick up from one location and drop off at a different branch location. The rental is subject to a minimum rental period. Minimum rental periods are subject to change, and you will be notified of any such change before booking.
Vehicle Length
When booking campsites and ferry crossings, Cruisin’ recommends making a reservation for a 7.3 metre vehicle irrespective as to the size of the vehicle reserved, to avoid complications due to possible upgrades.
Kitchen and Personal Kits
Each vehicle is supplied with living equipment (such as cooking equipment, utensils, bath and tea towels and bedding). All equipment must be returned in working order.
LPG Gas
A pre-hire gas refill charge of $35 for 4 and 6 berth Motorhomes and $25 for all other vehicle's is payable on collection of the vehicle (included in the Maximum Cover Package). The LPG bottle can be return empty at the completion of the rental. There is no refund for unused LPG gas.
Toddler Seats
Toddler seats suitable for children 6 months to 4 years of age can be hired for $35 per rental (included in the Maximum Cover Package). Toddler seats cannot be fitted in the 2 Berth Hi-top Campervan or the 2 Berth Sandpiper Motorhome. Customers who wish to travel with children under 6 months of age need to provide their own Australian standard approved baby seat.
Child Seats
Child seat suitable for a child between 4 and 7 years of age can be hired for $35 per rental (included in the Maximum Cover Package).
Repairs
Although Cruisin’ runs late model vehicles, it may be the case that small repairs are required. Any repair up to $100 including GST needs no authorisation from Cruisin and all that is necessary for full reimbursement to You from Cruisin is a proper receipt for the amount of the repairs. For repairs costing over $100, Cruisin will need to be informed and confirm the repair in advance.
Cruisin Roadside Help
Cruisin provides Roadside Assistance support. Please contact Cruisin Roadside Help on: 1300 016 532 or +61 3 6169 1702 if you require assistance.
Infringements and Administration Costs
Cruisin reserves the right to submit a statutory declaration to the issuing authority and/or charge the Customer for any speeding, toll way, parking or other traffic offence. In addition, Cruisin reserves the right to charge an administration fee of up to $55 for associated administration costs to the Customer's credit card upon receipt of a charge for any speeding, toll way, parking or other traffic offence incurred by the Customer. The fee will be applicable per offence.
Change Of Vehicle
Should the vehicle booked be unavailable through unforeseen circumstances, Cruisin’ reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. The alternative Vehicle shall be as close a substitute for the booked Vehicle as possible. This shall not constitute a breach of contract and does not entitle the renter to a refund.
Limit of Liability
In the event of no alternative vehicle being available to the renter, our liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.
Change of Return Location
If the Customer wishes to change the return location after the rental has commenced, they must first obtain authorisation from Cruisin by calling 1300 664 485 or +61 3 6248 4789. Subject to the change being approved, an additional charge of up to $700 may apply, which will be notified to you at the time of approval and is required to be paid immediately via credit card. The fee may apply in all change of return location cases irrespective of the reason for the location change.
Vehicle Category
Vehicles cannot be requested by make or model, only by vehicle category.
Refusal to Supply
Cruisin’ reserves the right to refuse any rental at our complete discretion.
Animals
Service dogs are permitted to travel in the vehicle. No other animals are permitted in the vehicle.
Smoking
Smoking is not allowed in the vehicles.
Return of the Vehicle
The customer acknowledges having received the vehicle in a clean condition, with a full fuel tank. The customer will return the vehicle in a clean condition with a full fuel tank. Penalties will apply to vehicles where these requirements are not met.
Terms and Conditions and Rates
Are subject to change without notice.
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