Content of the contract
The sole subject of the contract is the hiring out of a vehicle. The Hirer must organise the use of the rented vehicle on his/her own responsibility. The Rental Firm does not owe any travel services and in particular any travel service package. The rental contract is limited to the period agreed.
Minimum age, driving license, authorised drivers
1. The person renting and driving the vehicle must be at least 25 years old. The Hirer as well as any other drivers must have been in possession of a respective driving licence for at least one year – for vehicles above 3.5 tons for at least 3 years – as required for driving the vehicle rented and valid within the country. It is expressly pointed out that some of the Rental Firm’s vehicles have a total weight of more than 3.5 tons and that driving these vehicles requires an appropriate driving licence. To be on the safe side, those in possession of a Class B driving licence must consult the Rental Firm about the technically total permissible weight of the vehicle rented.
2. Before the vehicle is handed over, the Hirer and all other drivers must present their respective driving licence and a valid identity card/passport. Please note that the Rental Firm or official authorities of the country may demand the presentation of an international driving licence (e.g. non-EU citizens). If a delay in taking over occurs due to a failure to present said documents, such delay shall be at the expense of the Hirer. If a respective driving licence cannot be presented upon renting, the vehicle shall be regarded as not collected. In such case, there shall apply the respective terms of cancellation.
3. The vehicle may only be driven by the Hirer himself/herself and the persons named at the time of renting.
4. The Hirer is obliged to record the names and addresses of all drivers to whom he entrusts the vehicle, even temporarily, and give this information to the Rental Firm. The Hirer is responsible for the acting of the driver in the same manner as for his/her own acting.
Rental charge
1. The rental charge is composed of the basic rental charge and a single lump-sum service fee to be paid for each hire. The amount of the basic rental charge as well as of the service fee can be found in the price lists in force at the time the contract is concluded.
2. In addition to permission to use the rented vehicle, the basic rental charge includes: Fully comprehensive insurance with a maximum deductible of SEK 12,000 per damage case and any maintenance repair required during the rental period, insofar as these are not attributable to improper use. Fuel costs and operating costs are to be borne by the Hirer.
3. The basic rental charge is calculated as a daily charge per broken 24-hour period.
4. Rental charges always apply from collection at the Rental Station until return to the Rental Station. One-way rental charges are not possible.
Booking
Unless otherwise agreed by the parties, the rental contract refers to the vehicle group chosen, not to a specific vehicle type or a specific layout. This does also apply when a concrete vehicle type is indicated as an example in the description of the respective vehicle group. The Rental Firm reserves the right to change the Hirer‘s booking to an equivalent or superior vehicle.
Security deposit
1. The Hirer shall pay to the Rental Firm a security deposit in an amount of SEK 5,000. The security deposit must be provided by means of Master- or Visa Card not later than upon collection of the vehicle. A payment of the security deposit by Prepaid Credit Cards or in cash is not possible.
2. After return of the vehicle, the Rental Firm will settle the security deposit, taking claims under the rental contract into account, and will reimburse the remaining amount.
3. The object of hire will only the handed over when, apart from a rental charge to be paid in advance, the agreed security deposit has been paid. The obligation to pay the agreed rental charge remains unaffected.
Collection, return
1. The rented vehicle is handed over to the Hirer in a condition according to contract. On both, collection and return, the condition of the vehicle is recorded by the parties and confirmed on the record by signature. The vehicle handing-over record forms part of the contract.
2. The Hirer is under an obligation to take part in a detailed introduction to the vehicle by the Rental Firm’s staff before starting the trip. The Rental Firm is entitled to refuse to hand the vehicle over until the introduction to the vehicle has taken place. Any delay in the handing-over that the Hirer is responsible for shall be at his/her expense.
3. If there is no vehicle from the booked vehicle group available or if the individually booked vehicle cannot be provided by the Rental Firm, the Rental Firm reserves the right to make available a comparable or larger vehicle in terms of size and equipment. In such case, the Hirer will not incur any additional rental costs. In case a smaller vehicle should be offered and accepted by the Hirer, the price difference between both vehicles shall be reimbursed.
4. The times stated in the rental contract are regarded as agreed. The day of collection and the day of return are counted together as one day, as long as a total of 24 hours is not exceeded.
5. The Hirer is obliged to return the vehicle in a condition according to contract at the agreed place upon expiry of the agreed hire period and to complete the return procedure together with a member of the station staff. Before it is returned, the interior of the vehicle must have been perfectly cleaned by the Hirer. If this should not be the case, the Hirer shall bear the cleaning costs incurred. In case the Rental Firm must also clean the toilet, whether in part or completely, the Hirer must bear cleaning costs in a lump-sum amount according to the current price list. The return of the vehicle is confirmed by signature on the return record.
6. When the vehicle is returned after the time agreed in writing, the Rental Firm will charge the price according to the current price list per broken hour (however, not more than the total daily charge for each day of delay). Any costs caused by any claims asserted by a subsequent hirer or another person against the Rental Firm due to a late return of the vehicle that the Hirer is responsible for shall be borne by the Hirer. In case of a late return, the Rental Firm rejects a continuation of the rental relationship.
7. There will be no reimbursement in cases of late collection or early return of the vehicle. If the Rental Firm manages to hire out the vehicle otherwise, the rental charge received from such hire shall be set off against the rental charge, subject to a lump-sum service fee according to the current price list.
8. The vehicles are always handed over with at least 25% full fuel tank. At handover the level of fuel is noted in the contract. At return the level of fuel is checked and if there is an estimated difference between the level at handout and return it will be settled as follows; if the level is lower at return, a fee of SEK 15 per litre will be charged, if the level is higher at return, a sum of SEK 15 per litre will be returned to the customer.
Ban on smoking / travelling with pets
All vehicles are non-smoking vehicles; smoking is not allowed in the entire vehicle. Travelling with pets (only dogs) is only allowed subject to the express consent of the Rental Firm and with extra surcharge. Any cleaning costs caused by non-compliance must be borne by the Hirer. Any costs caused by ventilation or by an elimination of a contamination with smoke, including lost profit resulting from a temporary non-availability of the vehicle for hire owing to these circumstances shall also be borne by the Hirer.
Notification of defects
1. The Hirer must immediately communicate to the Rental Station any defects in the rental vehicle or its equipment he/she has detected after the start of hire.
2. Any claims for services of the Rental Firm not provided according to contract must be filed by the Hirer with the Rental Firm in writing within a period of one month after the stipulated return of the vehicle. After expiry of this period, claims may only be asserted when the failure to observe the period was without fault.
What to do in the event of an accident
1. In the event of an accident, fire, theft, damage caused by game, or any other damage, the Hirer must immediately inform and involve the police. Any claims of the opposite party must not be recognised.
2. The Hirer is under the obligation to notify the event to the Rental Firm immediately in advance.
3. Even in the case of very slight damage, the Hirer must prepare a detailed written report for the Rental Firm, including a sketch. If - for whatever reason - the Hirer fails to draw up such report and if, for this reason, the insurance company refuses to pay the damage, the Hirer shall be obliged to pay compensation for the damage. For preparing the report, the form provided with the vehicle documents shall be used and completely filled in. It must in particular include the names and addresses of the persons involved and any witnesses, together with the registration numbers of the vehicles involved. The accident report must be handed over in the original, fully completed and signed, to the Rental Firm upon return of the vehicle at the latest.
Repairs, replacement vehicle
1. Any vehicle repair may only be ordered after consulting with and obtaining the consent of the Rental Firm.
2. Any costs of repair disbursed will be refunded by the Rental Firm against submission of the respective original invoices and of the parts replaced, provided the Hirer is not liable for the damage. This does not apply to tyre damage.
3. When the Hirer detects a defect in the vehicle and has a repair actually required not carried out, the Hirer nevertheless must immediately notify the defect to the Rental Firm and grant a reasonable period for repair. Any circumstances specific to a particular country (e.g. infrastructure) which delay the repair shall not be to the disadvantage to the Rental Firm.
4. If the motorhome is destroyed without any fault on the part of the Hirer or if it is foreseeable that its use will be prevented or deprived for an unreasonably long period of time, the Rental Firm shall be entitled to provide the Hirer with an equivalent replacement vehicle within a reasonable period. If the Rental Firm makes an equivalent replacement vehicle available, termination by the Hirer is excluded. If in such a case the Rental Firm offers a motorhome from a lower price group and this is accepted by the Hirer, the Rental Firm shall reimburse to the Hirer the price difference to the price already paid in advance by the Hirer.
5. If the motorhome is destroyed due to the Hirer’s fault or if it is foreseeable that its use will be prevented or deprived for an unreasonably long period due a fault of the Hirer, the Rental Firm may refuse the provision of a replacement vehicle. If, however, the rental firm agrees to make a replacement vehicle available at the Hirer‘s request, it can charge the Hirer with the transfer costs incurred.
Prohibited use, duty to take due care
1. The Hirer is only allowed to use the vehicle in the usual manner. This does not include in particular the participation in motor sport events and vehicle tests, the transport of highly flammable, poisonous or otherwise dangerous substances, driving on non-secured terrain, the commission of customs or other criminal offences, even if these are only punishable under the laws applicable at the place of commission. The Hirer is prohibited from subletting the vehicle.
2. The vehicle must be treated carefully and appropriately and must always be properly locked. The loaded items must be properly secured. The regulations and technical rules applicable to the use must be complied with and the maintenance periods must be observed. Its operating conditions, in particular oil and water levels as well as tyre pressure, must be monitored. The Hirer undertakes to check regularly whether the vehicle is in a roadworthy condition.
Trips abroad
You may only travel to those countries approved in accordance with the entry requirements as set forth in your rent agreement. Any trips outside the approved countries require the prior written approval by the rental station. Any trips into war zones or conflict areas are prohibited. The Hirer/Driver shall independently inform himself/herself about the traffic regulations and laws applicable in the countries visited during the term of the lease as well as any transit countries and shall at any time adhere to the traffic rules applicable in each of those countries.
Customers who pick-up a vehicle at our rent easy locations in Sweden are allowed to travel in Sweden, Norway, Finland, Denmark, and Germany without prior consultation of the rental locations.
If customers want to travel with our Swedish vehicles to any other countries, please ask for permission first.
Termination
The Rental Firm shall be entitled to terminate the rental contract for good cause without observing a notice period, in particular when the Hirer subjects the vehicle to a use in breach of contract. leaves the vehicle to non-authorised persons, causes not inconsiderable damage to the vehicle, or when the Hirer continues to breach his/her other obligations resulting from the contractual relationship in spite of a warning given by the Rental Firm.
Processing and disclosure of personal data
1. The Rental Firm processes the personal data of the Hirer for the purpose of the conclusion, performance, and termination of the agreement upon request of the Hirer and only among the rent easy Partners. No disclosure to other third parties will be made unless such disclosure is required in the due course of contractual performance, e.g. to credit card company of the Hirer for the purpose of payment settlement, to the toll system operator, or to the appropriate competent authority or other body for the purpose of the direct assertion of fees, costs, toll, or fines and penalties.
2. Moreover, the Rental Firm may pass such data on via the central warning ring to third parties with a justified interest if the statements made in the rental are incorrect in essential points or the rented vehicle is not returned within 24 hours of the expiry of the hire period - also extended, if applicable - or if rental claims must be asserted in court collection proceedings or cheques presented by the Hirer are not honoured or bills are protested. Furthermore, the data can be passed on to all authorities responsible for the prosecution of administrative offences and criminal offences in the event the Hirer actually behaved dishonestly or there are sufficient indications of such behaviour. This is done, for example, in cases of false information for the rental, presentation of forged personal documents or such documents reported as having been lost, failure to return the vehicle, failure to notify a technical defect, road traffic offences or the like. Any legal obligations to pass on data remain unaffected by the provision.
Other provisions
All agreements must be made in writing. This applies also to a removal of this clause.
The Hirer may only set off claims of the Rental Firm against counterclaims of the Hirer when such counterclaims are undisputed or have become res judicata. A right of retention can only be asserted to the extent it is based on claims from this contract.
These General Terms and Conditions are exclusively governed by Swedish law, under the provisions set out in the Swedish Consumer Protection Law
1. For all disputes arising out of these General Terms and Conditions, the first step is to approach the Swedish Consumer Arbitration Board ARN. The Rental Firm will not participate in any other dispute resolution, unless ARN has been consulted first, nor is it obliged to do so.
Would the parties still not reach an agreement, the dispute, controversy or claim arising out of or in connection with this Agreement, or the breach, termination or invalidity thereof, shall finally be settled by arbitration administered by the Arbitration Institute of the Stockholm Chamber of Commerce (the SCC Institute). The Rules for Expedited Arbitrations of the Arbitration Institute of the Stockholm Chamber of Commerce shall apply, unless the SCC Institute, taking into account the complexity of the case, the amount in dispute and other circumstances, determines, in its discretion, that the Rules of the Arbitration Institute of the Stockholm Chamber of Commerce shall apply. In the latter case, the SCC Institute shall also decide whether the arbitral tribunal shall be composed of one or three arbitrators. Judgment upon the award rendered by the arbitrator(s) may be entered in any court of competent jurisdiction. The site of arbitration shall be in Stockholm, Sweden. The language of the proceedings (including documentation) shall be Swedish.
2. If any provision of these Terms and Conditions should be or become ineffective or impracticable or if the contract should involve any gaps, that shall not affect the remaining contents of the contract. In such case, the parties shall be obliged to agree to a new provision that economically comes as close as possible in a legally admissible way to the ineffective or impracticable or incomplete provision.
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